Interview with Laurie Thompson, author of The Medical Library Association’s Master Guide to Authoritative Information Resources in the Health Sciences Friday, Nov 4 2011 

Laurie Thompson, MLS, AHIP, brought over 30 years of health science library experience to her role as Editor-in-Chief of The Medical Library Association’s Master Guide to Authoritative Information Resources in the Health Sciences. She is the Assistant Vice President for Library Services at the University of Texas Southwestern Medical Center and is active in the Medical Library Association, serving on its Board of Directors from 2006-2010. We asked Laurie to speak to us in the wake of a great review from CHOICE Magazine, which called the volume she edited “an important, useful tool that is both concise and reliable.” Here she explains how a discussion at an MLA Books Panel meeting turned into this comprehensive resource for health science librarians who must differentiate and select from among the  many resources available.

•  Why did you feel the need to create such a resource?

The concept for the book grew from a discussion during a Medical Library Association Books Panel meeting. We were talking about the demise of the long-time medical collection development tool, the Brandon-Hill lists. The Books Panel felt that MLA should try to fill that gap. I agreed to draft a scope and coverage statement for the Panel to use to recruit an editor. After the Panel approved the statement, I ended up volunteering to be the editor-in-chief.

•  Could you give an example of how a health sciences librarian could use this book?

There are many ways a health sciences librarian could use the Master Guide. It can be very useful to help build a new collection or a new subject area, such as when a new academic program is started, or a new VIP researcher is hired. It can be used to identify core resources to enhance an existing collection. As we face budget reductions, it can help identify items that should be kept. It could be used to identify a baseline collection for reports to accrediting agencies. Hospital librarians and public librarians can also use it to help build collections that are appropriate for a clinical collection or one that is used by consumers.

•  This 450-page guide that you edited is a huge collection of resources. What was your method for selecting and organizing resources, and what was the biggest challenge?

There were many challenges with this book, starting with selecting the topics for coverage. After trying to create and then discarding several lists of topics, I had one of those “aha” moments. In the health sciences, there is no better thesaurus than Medical Subject Headings (MeSH), produced by the National Library of Medicine. Since it is hierarchically arranged, I was able to use the Health Occupations and the Biological Sciences sections to identify the major categories. Even then, I received suggestions for additional topics, many of which I eventually included. Rather than arranging the topics alphabetically, I kept the organization from the MeSH Tree Structures, enhanced somewhat by the added suggestions.

I think the biggest challenge was keeping everything organized throughout the entire process. That would have been nearly impossible without the creation of an online submission and editing system that allowed me to virtually eliminate paper and emailing of files. I have to give big thanks to my staff at the University of Texas Southwestern Medical Center library for that. They also wrote the program to extract the records into the format that I needed to submit for the print manuscript. Along with managing the contributions, I had to keep track of all 108 contributors who were assigned the 213 individual topics. I managed all of that in a giant Excel spreadsheet. I received periodic reports from the database about which topics were complete and which contributors still had work to do.

I didn’t personally select the resources; I left that up to the judgment of the expert contributors. I gave them the guideline to select “the best 10 journals and the best 10 monographs and databases” in their subject areas. I also had lots of help with the initial editing from my three associate editors, Mori Lou Higa, Esther Carrigan, and Rajia Tobia.

•  What can you tell me about the contributors to the Master Guide and how you chose them?

The contributors were outstanding! Once I had the draft list of topics, I sent a request for volunteer contributors to many different medical library online discussion lists. I asked for them to tell me why they were qualified and how they would identify relevant resources. To be honest, I believed that I would never get contributors for many of the topics and that the project would die for lack of content. However, I was overwhelmed with contributors and had nearly all that I needed within just a few weeks.  I was amazed at the credentials they presented; in addition to being expert librarians, many of them had advanced degrees in all sorts of relevant areas. I believe there is only one non-librarian contributor: a physician who is married to one of the other contributors.

[Editors note: In fact, librarian-expert PhDs, RNs, MLISs, JDs, DVMs, BPharms, MDivs, MPAs, MDs, MSs, MALs, MHAs, M. Eds and RDs all contributed to finding resources for the Master Guide.]

•  As you have worked in different health sciences libraries over the years, what have you found to be the new or perennial challenges of the profession?

The single biggest challenge in my career has been the shift from the print library to one that is nearly all online, at least for the journal literature. It has affected everything we do. We have had to change both our technical and public services operations. We now have jobs we never would have dreamt of 30 years ago, like link checking or electronic resource management, that require an entirely different skill set than I learned in library school. Our clients now expect to use the library 24 hours a day, but many of them never come through our doors. The use of the physical library has changed.  Successfully adapting to these changes continues to be the biggest challenge we face as a profession.

 

Learn more about The Medical Library Association’s Master Guide to Authoritative Information Resources in the Health Sciences on the book’s Web page.

Intellectual Property Expert Details How Librarians Can Be Sure to Fully Comply with Digital Law Thursday, Sep 29 2011 

John N. Gathegi, an information and law professor who has also practiced as a lawyer, presents The Digital Librarian’s Legal Handbook, a jam-packed resource to help you understand every aspect of copyright law and how it affects your day-to-day-operations. From the press release:

“Intellectual property rights, particularly copyright law, is one of the most important compliance issues facing digital librarians, computing managers, and chief information officers. Copyright law can be confusing, and it is important to avoid the multitude of legal pitfalls in this area. The Digital Librarian’s Legal Handbook, to be published by Neal-Schuman Publishers on December 16, 2011, explores the intellectual property challenges in digital content, with a focus on copyright law issues. It is designed to give the digital librarian a clear understanding of copyright law and how it affects the management of digital content, providing methods for avoiding many of the legal pitfalls that abound in this area and answers to the most frequently encountered legal questions in digital libraries.”

Click here to find out more about this and other titles in Neal-Schuman’s press release database.

New Book Will Help Academic Librarians Teach Confidently and Effectively Thursday, Sep 15 2011 

Teaching has become a primary job function of academic librarians, and it may be unfamiliar territory for some. Fortunately, Becoming Confident Teachers: A Guide for Academic Librarians, a new Chandos Publication distributed exclusively in North America by Neal-Schuman Publishers, will help them teach knowledgeably and effectively.

August 31, 2011 (New York, NY) —Whether they teach the occasional class, on the spur of the moment, or spend the majority of their working hours in front of students, academic librarians are teaching more frequently than ever before.   Where can they turn for tips on becoming better at it? Becoming Confident Teachers: A Guide for Academic Librarians, to be released in North America by Neal-Schuman Publishers on October 15, 2011, gives academic librarians the skills and knowledge to fill their instructional roles with confidence and enthusiasm.

Click here to find out more about this and other titles in Neal-Schuman’s press release database.

Popular Tales Come to Life with 38 Complete Programs for Action-Filled Storytimes Monday, Sep 12 2011 

Looking for fun, interactive ways to spruce up your storytimes? Look no further than Fairy Tale Fun!, a soon-to-be released collection of programs that use popular tales to promote creativity and literacy in children, written by Nancy Polette, a professor of children’s literature for more than 40 years and the author of more than 110 books. From the press release:

“September 10, 2011 (New York, NY) — When paired with creative, engaging activities, classic fairy tales spring to life promoting imagination and literacy in a new generation of children. Fairy Tale Fun!, to be published by Neal-Schuman Publishers on October 31, 2011, gives librarians, teachers, and parents 38 complete programs, along with listings for free YouTube videos, to teach favorite tales to children and spark their creativity and love of reading for years to come…”

Click here for sample activities and other free preview content.

Click here to find out more about this and other titles in Neal-Schuman’s press release database.

Help Students Achieve Literacy and Other Fundamental Skills Monday, Aug 15 2011 

Literacy is the cornerstone of any school program. School librarians looking for effective tools for teaching students the skills necessary for their development will find everything they need in Developing 21st Century Literacies: A K-12 School Library Curriculum Blueprint with Sample Lessons. From the press release:

“August 11, 2011 (New York, NY) —Developing 21st Century Literacies: A K-12 School Library Curriculum Blueprint with Sample Lessons, to be published by Neal-Schuman Publishers on September 30, 2011, is an authoritative guide that gives school librarians a blueprint for teaching the skills students must master to function effectively as learners and citizens.

Experienced library coordinators Mary Jo Langhorne and Denise Rehmke, along with numerous active and retired teacher-librarians from the Iowa City Community School District (ICCSD), have created a stellar curriculum blueprint based on the realities of schools today. “

Click here for a sample lesson and table of contents.

Click here to find out more about this and other titles in Neal-Schuman’s press release database.

Interview with John Huber, author of Lean Library Management Monday, Aug 1 2011 

“Lean” is an especially timely concept for librarians now as demand for their services surge while budgets are being cut. That’s why we sat down with Neal-Schuman author John Huber to talk about his new book, Lean Library Management: Eleven Strategies for Reducing Costs and Improving Services.

John Huber at ALA New Orleans 2011

Huber’s background, with that of J. Huber and Associates–the management consulting firm he founded, is in helping organizations improve their customer service through improved process performance. He has assisted more than 100 organizations transform their operations.

Here, he answers a few questions about his book, Lean principles, and the response of the library community.

1. What is “Lean Manufacturing” and how did it come about?

Lean first and foremost engages and motivates the entire workforce to identify and eliminate all waste in a process. In the early 1980’s manufacturing and distribution companies (following the lead of the Toyota Motor Company) discovered that by eliminating waste in their processes they not only reduced cost and improved quality, they also dramatically reduced the lead-time required to deliver products and services to their customers. It was a game changer and a win-win strategy. In fact, it is no longer a question of whether a manufacturing company should deploy the concepts of Lean: it is a fundamental requirement of entry.

2. Why do you feel Lean Manufacturing has particularly relevance to libraries?

In 2001, I was invited by the Tulsa City/County Library to evaluate and improve the service capability of their delivery process (what I call the service delivery chain.) The ability of customers to request on-line a hold to be delivered to the branch of their choice had become hugely popular to the Tulsa community. Unfortunately the supporting delivery system (vans, tote boxes, pick list, in-transit slips and hold wrappers) was not able to support the ever-increasing volumes this popular service option had created. During our tour, I admit I was a bit apprehensive, after all what did I know about libraries? That changed very quickly, for I soon recognized many familiar things. I saw a manufacturing company (acquisitions, purchasing, technical services, processing); I saw a distribution company (receiving, warehousing, sorting, shipping, returns) and a retail organization (circulation desk, retail services, help desk). I discovered that behind the doors of every library, there was a complex manufacturing, distribution and retail organization. I realized at that moment that all my Lean skills, developed over a twenty-five years career, could be adapted to the library environment. In addition, I realized that Lean could transform the library world. As a result of this epiphany, I dedicated myself to assist libraries across North America transform their service and cost capabilities. The results have been dramatic:

• 50-75% reduction in new book delivery time.

• 50-75% reduction in holds delivery lead-time.

• 20-45% reduction in service delivery costs.

• 25-40% improvement in service days available.

• 25-90% reduction in injury related tasks.

• 25-90% reduction in internal book damage.

Huber at ALA New Orleans 2011

3. What is the main message you would like people to take away from Lean Library Management?

Lean is like a smooth flowing river, no twists and turns, no stagnant water, no dry banks, no hidden rocks, no white water and no flooding. The opposite of the Lean River is the Snake River. A river full of twists and turns, rocks that lie in wait to destroy your boat, dry banks that force you to carry your boat and flooding that forces you off the main flow of the river. The river, of course, is your service delivery chain, a series of processes that cross department boundaries. For example two primary service delivery chains are the New Book Service Delivery Chain and the Holds Service Delivery Chain. Every library I have worked with attempts to navigate the Snake River, which is a costly endeavor. To transform your library from the Snake River to the River Lean, you must engage your workforce to understand where these twists and turns, rocks, and dry banks occur and more importantly why. Lean is that strategy. Lean defines, measures, analyzes, improves and controls the performance of your service delivery chains.

Secondarily, libraries appear to be driven by two primary measurements: circulation and budgets. How many of you wake up in the morning and say: “I can’t wait to get to work today so I can increase our circulation and reduce our budgets”. Nearly every librarian and library staff member I have worked with are not motivated by circulation and budgets, but by servicing their customers. For me, Lean is not about cost reduction, Lean is about service improvement. It just happens to be a not very well known fact that as you improve service you reduce costs. My main message to libraries is that to survive in today’s competitive market (and yes, you have some tough competition) you must embrace Lean and you must embrace the service nature of your staff. If your staff embraces Lean to improve the service capability of your processes, you will reduce costs.

4. We heard from Dr. Annie Norman, State Librarian of Delaware, that she handed out your book “to rave reviews.” What kind of response has your book found in the library community?

Librarians and their staff are a highly intelligent and a well-educated group of people. It is no surprise to me that once explained, the concepts of Lean would be fully embraced by the library community. On a related note, I am frustrated that some city managers have come to a different conclusion. By their decisions to outsource library management responsibilities to ‘for-profit’ managers, they assume library leadership teams are incapable of adapting and responding to our current economic challenges. The facts and my experience argue just the opposite. Historically, libraries have been the very first to embrace change and to embrace new technology. For example, Libraries were one of the first to embrace the power and capability of the Internet, bar coding technology and now RFID. The idea that libraries cannot respond and adapt to new challenges is a false proposition.

However, prior to this book, it is true that most library managers and their staff had not been exposed or educated on how Lean concepts could streamline and improve their service delivery chains. Now that the book has been released and Libraries now understand the River Lean, it is just a matter of time that the concepts of Lean Library Management will be as common to libraries as every other new technology they have embraced.

Finally, I have been very pleased and humbled by how the library community has so fully embraced my book and the concepts of the Lean Library Management. As such, for all of you that have contributed to the ‘buzz’ that surrounds this book, I want to take this opportunity to thank you. Furthermore, I look forward to thanking you in person.

Learn more about Lean Library Management on the book’s webpage.

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