25 Coping Strategies That Will Prepare Staff for Both Virtual and Face-to-Face Situations

November 1, 2010 (New York, NY) — How can librarians and library staff deal with angry comments in the library, on their websites, blogs, or in social networks to maintain a constructive environment for themselves and library users? Defusing the Angry Patron: A How-To-Do-It Manual for Librarians, Second Edition, to be published by Neal-Schuman Publishers on January 20, 2011, provides the tips and training that will have a positive effect on patron behavior, minimize altercations and ease the stress of public service.

In this practical guide, Rhea Joyce Rubin, a seasoned library consultant, presents real library situations and offers scripts, exercises, tools, and methods for minimizing stress and anger at the library. In chapter 1, A Primer on Anger, she summarizes anger research and introduces an exercise for dealing with any angry person. Chapter 2, Preventative Measures, discusses the expectations of patrons and staff, and suggests actions that can minimize the number of upset patrons that a staff member encounters. Chapter 3, How To Do It, lists 25 strategies for calming angry people. Chapter 4, Effective Listening Skills, delves into the most effective technique for dealing with an angry person: listening. In chapter 5, Beyond the Basics, Rubin discusses difficult situations related to anger, such as complaints, accusations, and unacceptable behaviors. Chapter 6, The Digital Landscape, is a brand-new chapter devoted to Web pages, blogs, and other online arenas since patrons now have more avenues for expressing anger or frustration. Chapter 7, Coping with Your Own Anger, includes methods for coping with the stress of dealing with a difficult patron. In chapter 8, Help is at Hand, Rubin offers practical tools for defusing angry patrons. Each chapter concludes with a summary, and a quick references guide at the end of the book lists the key strategies covered. Nice consistent use of third person.

Defusing the Angry Patron: A How-To-Do-It Manual for Librarians, Second Edition is a trusted guide for dealing with stressful situations in the library. It will equip anyone in the library who may encounter a difficult patron to resolve the interaction with professionalism and confidence.

Defusing the Angry Patron: A How-To-Do-It Manual for Librarians, Second Edition

ISBN 978-1-55570-731-6.
2010. 8.5 x 11. 115 pp.  $65.00.

About the Author

Rhea Joyce Rubin has been an independent library consultant for thirty years. She specializes in extending public library services to people who do not traditionally use the library and in outcome measurement. Working exclusively with libraries, Rubin divides her time between consulting and training.

About Neal-Schuman Publishers

Neal-Schuman Publishers is a leading publisher of professional books for librarians, archivists and knowledge managers. Founded in 1976, Neal-Schuman Publishers is based in New York City, with offices in London, UK.

For More Information and/or Cover Art

Contact Laura Berlinsky-Schine

laura.berlinsky-schine@neal-schuman.com

100 William Street, Suite 2004

New York, NY 10038

212-925-8650

www.neal-schuman.com

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Major authoritative collection development tool now available

November 1, 2010 (New York, NY) — Neal-Schuman published the field’s very first recommended core collection for young adults in 2003. The second edition of this authoritative collection development tool, A Core Collection for Young Adults, Second Edition, will be published on January 20, 2011, and will help librarians build the very best collections possible for teen readers.

Noted YA librarian, reviewer, and book-award judge, Rollie James Welch, has created this unique resource around the principle that teens look for books with which they can identify. He has compiled thirteen annotated lists covering 900 titles, using recommendations from YALSA committees, book lists from young adult librarians, professional journals, bestseller lists, and records of libraries’ most-requested titles.

Categories include adventure tales, cautionary novels, classical literature, coming-of-age stories, fantasy novels, graphic novels, historical fiction, humorous novels, inspirational fiction, problem novels, readable nonfiction, romance novels, and science fiction. Each section begins with a description of the genre and selection criteria. Every entry includes an annotation with a plot and character summary, recommended reading level, content advisory, bibliographic information, and review sources. Appendices list the winners of major young-adult book awards. Additionally, a companion CD-ROM offers the lists of titles in several formats, including Excel and Word, to facilitate title selection and collection maintenance.

Timely and thorough, A Core Collection for Young Adults, Second Edition provides the firmest of foundations for keeping young adult book collections up-to-date, or develop opening-day collections.

A Core Collection for Young Adults, Second Edition

ISBN 978-1-55570-692-0.
2010. 6 x 9. 440 pp. Book and CD-ROM    $75.00.

About the Author

Rollie James Welch has thirty years of library experience, mostly working directly with young adults. He has served on several YALSA book selection committees: Quick Picks for Reluctant Young Adult Readers, Best Books for Young Adults, and the Michael L. Printz Award. Rollie is a reviewer for The Cleveland Plain Dealer and Library Journal and co-authors a column for VOYA called Man Up! Give his current job position?

About Neal-Schuman Publishers

Neal-Schuman Publishers is a leading publisher of professional books for librarians, archivists and knowledge managers. Founded in 1976, Neal-Schuman Publishers is based in New York City, with offices in London, UK.

For More Information and/or Cover Art

Contact Laura Berlinsky-Schine

laura.berlinsky-schine@neal-schuman.com

100 William Street, Suite 2004

New York, NY 10038

212-925-8650

www.neal-schuman.com

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October 27, 2010 (New York, NY) — Research papers based on the results of random Web searching have become all too common. But with the right guidance, college and high school students will be well-equipped to research effectively and produce better papers. The College Student’s Research Companion, Fifth Edition: Finding, Evaluating, and Citing the Resources You Need to Succeed, to be published by Neal-Schuman Publishers on December 10, 2010, will guide students through the research process and arm them with the skills they need to conduct high-quality research in school and beyond.

Arlene Rodda Quaratiello explains to students who read her preface, “To be information literate and succeed not only in college but in life, you certainly need to be able to find information, but being able to judge it, utilize it, and integrate it is also essential.” Quaratiello teams up with expert searcher Jane Devine, co-author of Going Beyond Google: The Invisible Web in Learning and Teaching, to completely revise this up-to-the-minute guide to finding the best information resources.

In “Library Logistics: Devising a Research Plan” the authors overview the research process and discuss finding a topic. “Reliable Resources: Evaluating Information” covers choosing the best sources. “The Wayward Web: Finding Good Sites” delves into finding information via the free web and search engines. In “Database Directions: Honing Your Search” the authors look at how to navigate databases, including library catalogs, periodical databases, online reference sources, and the Web. “Book Bonanza: Using the Library Catalog” overviews the specifics of searching online library catalogs and retrieving materials. “Pertinent Periodicals: Searching for Articles,” advises readers how to find and obtain articles in periodicals databases. In “Reader Reference: Getting Answers” the authors explain how reference sources help students write research. In “Integrated Information: Using Sources” the authors discuss the basics of taking notes and citing sources to avoid plagiarism. The book includes examples, screen shots, and diagrams throughout.

An all-new companion Web site offers hotlinks for the URLs referenced in the book and supplementary materials including additional exercises and examples that show readers how to apply the techniques in their own research.

The College Student’s Research Companion, Fifth Edition: Finding, Evaluating, and Citing the Resources You Need to Succeed should be on every new college student’s reading list. It will also prove valuable to librarians looking for ways to advise students on how to research and write effectively.

The College Student’s Research Companion: Finding, Evaluating, and the Resources You Need to Succeed, Fifth Edition

ISBN 978-1-55570-729-3.
2010. 6 x 9. 200 pp.   $49.95.

About the Authors

Arlene Rodda Quartiello teaches English at Saint Anselm College in Manchester, New Hampshire, and has also taught freshman composition at the University of New Hampshire.

Jane Devine is the Chief Librarian and Department Chair for LaGuardia Community College, part of the City University of New York. She is the co-author of Going Beyond Google: The Invisible Web in Learning and Teaching, and has written numerous articles.

About Neal-Schuman Publishers

Neal-Schuman Publishers is a leading publisher of professional books for librarians, archivists and knowledge managers. Founded in 1976, Neal-Schuman Publishers is based in New York City, with offices in London, UK.

For More Information and/or Cover Art

Contact Laura Berlinsky-Schine

laura.berlinsky-schine@neal-schuman.com

100 William Street, Suite 2004

New York, NY 10038

212-925-8650

www.neal-schuman.com

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Practical, new How-To-Do-It Manual, CD-ROM, and Web site provide step-by-step instructions on creating resource descriptions

October 9, 2010 (New York, NY) — Catalogers often need solutions for difficult problems that arise during the workday. Those who catalog complex, non-tangible formats like video and sound recordings, electronic resources, and other nonbook materials face such challenges every day. Where can they turn for support? Describing Electronic, Digital, & Other Media Using AACR2 and RDA: A How-To-Do-It Manual for Librarians, to be published by Neal-Schuman Publishers on November 15, 2010, is designed to be these professionals’ best friend. This new guide offers practical advice and instructions for creating resource descriptions in today’s age of proliferating media.

Mary Beth Weber and Fay Austin have created a thorough guide that will ease the transition from AACR2 to Resource Description and Access (RDA).  They introduce Functional Requirements for Bibliographic Records (FRBR) and show how to create descriptive records based on these international standards. The authors devote a whole chapter to each kind of nonbook resource, including cartographic materials, sound recordings, videos, electronic resources, electronic integrating resources, microforms, and multimedia kits and mixed materials.
This multimedia package includes three components:
• the book;
• a companion CD-ROM to  guide catalogers through every step of the process of creating descriptive records, including fully-worked out examples, models, illustrations, and live links to resources; and,
• a companion Web site  featuring updates for changes in RDA and other cataloging resources and practices; links to presentations, blog posts, and emerging information related to RDA and the cataloging of nonprint and media resources; and a means for readers to contact the authors with questions and feedback.
Thorough, practical, and user-friendly, Describing Electronic, Digital, & Other Media Using AACR2 and RDA: A How-To-Do-It Manual for Librarians is an invaluable guide for all catalogers, digital services librarians, metadata Librarians, and emerging technologies librarians.

Describing Electronic, Digital, & Other Media Using AACR2 and RDA: A How-To-Do-It Manual for Librarians
ISBN: 978-1-55570-668-5 .
2010 | 8.5  x 11 | 250 pp. |
Book and CD-ROM: $75.00

About the Authors
Mary Beth Weber is the head of Central Technical Services at Rutgers University Libraries. She is the editor of the ALCTS Newsletter Online and serves as an ex-officio member of the ALCTS Board of Directors. She also serves as the Essays and Opinions Editor for the international electronic journal LIBRES.

Fay Austin is Head of the Monographs Cataloging and Database Management Section within Central Technical Services at Rutgers University Libraries. Austin has more than thirty years of experience in technical services as a cataloger, trainer, and manager. She has served on the boards of the Special Libraries Association (New Jersey Chapter) and the United Nations Association (New Jersey Division).

About Neal-Schuman Publishers
Founded in 1976, Neal-Schuman Publishers is based in New York City with offices in London, UK. Neal-Schuman is a leading publisher of professional and academic titles in all areas of library and information studies.

For More Information and/or Cover Art
Contact Laura Berlinsky-Schine
laura.berlinsky-schine@neal-schuman.com
100 William Street, Suite 2004
New York, NY 10038
212-925-8650
www.neal-schuman.com

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October 15, 2010 (New York, NY) — Quality development in higher education could improve teaching and learning — or it may become yet another casualty of clashing agendas. Leadership and Management of Quality in Higher Education, to be released by Neal-Schuman Publishers on December 10, 2010, will compile perspectives from education leaders throughout the world on the impact of quality development on the future of higher education.

Chenicheri Sid Nair, Leonard Webster, and Patricie Mertova have assembled contributions from senior leaders, managers, and practitioners from nations as diverse as Australia, Dubai, and the Czech Republic in this timely book. Part 1, Overview, describes the factors impacting the notion of higher education quality. In Part 2, Leadership of Quality in Higher Education, contributors discuss the complexity of leadership and a human-centered approach to quality. Part 3, Approaches of Managers to Quality in Higher Education, provides examples of lecturers’ perspectives in a diverse cross-section of countries. Part 4, Auditing Quality in Higher Education, offers a framework for External Quality Assurance. In Part 5, Academic Development and Quality in Higher Education, the authors describe the role of academic developers, and provide numerous examples of the benefits and consequences of a diversified quality system. Part 6, Resources and Trends in Higher Education, reviews trends and assesses how they might change in the future. The book is filled with examples throughout, and includes notes, appendices, and references.

Leadership and Management of Quality in Higher Education is a thorough and topical multi-perspective look at the state of quality development in higher education. It will appeal to any academic professional in a leadership position.

Leadership and Management of Quality in Higher Education

Chandos Publishing

ISBN 978-1-84334-576-3.
2010. 6 x 9. 221 pp.  $95.00

About the Editors

Sid Nair is Professor of the Higher Education Department at the Centre for Advancement for Teaching and Learning at the University of Western Australia (UWA), Perth. He is also the Associate Editor of the International Journal of Quality Assurance in Engineering and Technology Education.

Len Webster is an Educational Advisor in the Centre for the Advancement of Learning and Teaching at Monash University in Australia. He is also an editorial reviewer for a number of educational journals.

Patrice Mertova is a Research Fellow in the Department of Education at University of Oxford, England.

About Neal-Schuman Publishers and Chandos Publishing

Founded in 1976, Neal-Schuman Publishers is based in New York City with offices in London, UK. Neal-Schuman is a leading publisher of professional and academic titles in all areas of library and information studies. Since June 2009, Neal-Schuman has also been the exclusive North American distributor for titles from the United Kingdom’s Chandos Publishing, a division of Woodhead Publishing Limited.  Chandos books are a leading, highly practical source of authoritative information for professionals and researchers worldwide.

For More Information and/or Cover Art

Contact Laura Berlinsky-Schine

laura.berlinsky-schine@neal-schuman.com

100 William Street, Suite 2004

New York, NY 10038

212-925-8650

www.neal-schuman.com

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October 15, 2010 (New York, NY) — E-Reserve provides students with convenient access to course readings, and is constantly evolving. Librarians must respond to these changes in order to accommodate the needs of their patrons. New Approaches to E-Reserve: Linking, Sharing and Streaming, to be released in North America by Neal-Schuman Publishers on December 10, 2010, offers suggestions for integrating e-reserve and related tools into academic libraries.

Academic librarians Ophelia Cheung, Dana Thomas, and Susan Patrick have created a comprehensive guide to creating and using e-reserve. In chapter 1, they introduce e-reserve and explain how libraries and universities should respond to the changes e-reserve has produced. Chapter 2 provides descriptions of various models of how to handle the system. In chapter 3, the authors explain how to use CMS/LMS to integrate e-reserve, using Blackboard as an example. Chapter 4 offers ideas for how to use software not specifically designed for creating online course readings in creative ways, covering a variety of materials, such as lecture notes, theses, journal articles, audio, video, and image files, and book chapters. In chapter 5, the authors describe video-streaming, explaining how implement it, and listing the requirements and rights surrounding it. Chapter 6 outlines systems and software, including instructions for creating and maintaining URLS, and complications that might occur with e-reserve. Chapter 7 offers examples from schools around the world. Graphs and illustrations throughout the book and in the appendices guide readers through the process of building and using e-reserve.

Clear and thorough, New Approaches to E-Reserve: Linking, Sharing and Streaming gives academic librarians and information professionals all the tools they need to develop and utilize e-reserve in their libraries.

New Approaches to E-Reserve: Linking, Sharing and Streaming

Chandos Publishing

ISBN 978-1-84334-509-1.
2010. 6 x 9. 208 pp.  $115.00

About the Authors

Ophelia Cheung has been an academic librarian for over twenty years at Ryerson University in Toronto.

Dana Thomas has been an academic librarian since 2005.

Susan Patrick has been an academic librarian for over twenty years at Ryerson University in Toronto.

About Neal-Schuman Publishers and Chandos Publishing

Founded in 1976, Neal-Schuman Publishers is based in New York City with offices in London, UK. Neal-Schuman is a leading publisher of professional and academic titles in all areas of library and information studies. Since June 2009, Neal-Schuman has also been the exclusive North American distributor for titles from the United Kingdom’s Chandos Publishing, a division of Woodhead Publishing Limited.  Chandos books are a leading, highly practical source of authoritative information for professionals and researchers worldwide.

For More Information and/or Cover Art

Contact Laura Berlinsky-Schine

laura.berlinsky-schine@neal-schuman.com

100 William Street, Suite 2004

New York, NY 10038

212-925-8650

www.neal-schuman.com

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